Kathleen Hughes talks to Valerie Gross, President and CEO of the Howard County Library System (Maryland) about the principles of two library initiatives, Libraries = Education and Choose Civility in this PLOnline Podcast.
- Transforming Our Image through Words That Work (Article in Public Libraries Sept/Oct 2009 “Public Libraries).
- Choose Civility Article (by Valerie J. Gross originally published in “Public Libraries” Magazine July/August 2011 (Volume 50, No. 4) added to PLOnline on April 29, 2013).
- Moving Up to First Class: Libraries=Education, July/August 2015 “Public Libraries,” Volume 54, No. 4 p. 9
- Transforming Our Image, Building Our Brand by Valerie J. Gross
- Choosing Civility: The Twenty-five Rules of Considerate Conduct by P.M. Forni