A Publication of the Public Library Association Public Libraries Online

Clarity Amrein Author Archive


Email: Clarity.Amrein@cincinnatilibrary.org   Website: http://www.clarityamrein.com  

Clarity is the Community Content Coordinator at the Cincinnati and Hamilton County Public Library and is an archivist for the Ohio Lesbian Archives. She is pursuing her dual-master's degree in LIS and User Experience Design (UXD) at Kent State University.


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Improving Virtual Reference Services for LGBTQIA+ Users

Public libraries can do more to improve virtual reference services for their LGBTQIA+ users and customers. Cincinnati and Hamilton County Public Library and other library systems are leading the way.