A Publication of the Public Library Association Public Libraries Online

Gloria J. Author Archive

Email: gloriajertberg@gmail.com  

Gloria is a children's services library assistant at a public library in Las Vegas, Nevada. She is also a graduate student attending San Jose State University to earn a Master of Library and Information Science. Gloria is currently reading The Lowland by Jhumpa Lahiri.

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Dispatches from PLA 2014 — Building Instead of Blocking: Employing Soft Skills in Your Work Environment

The workplace often values hard skills, such as knowing how to do one’s tasks, but more and more we are seeing that soft skills are just as important as hard skills. Soft skills is the ability to interact with others and as information professionals it is imperative that we are able to effectively interact with our colleagues and our library users.