A Publication of the Public Library Association Public Libraries Online

Magazine Feature

Constructive Confrontation: Being Decisive Rather than Nice

After a training presentation on dealing with challenging patrons, a young woman who works in our youth services department asked me, “How should I respond when a man says to me, ‘I’m glad I brought my library card today because I’m checking you out?’” Interesting question: I suppose it depends on the context. If she didn’t mind the comment, then fine. If, however, she found the situation frightening or she felt offended, I suggested that she tell him how what he said made her feel. She needn’t smile or worry about hurting his feelings. Being nice about it will only get her more of the same sort of comments.

Ransomware at the Library: Time to Boost Your Cybersecurity

Your computer has been locked! Computer blocked! Your personal files are encrypted! Oops your personal files are encrypted! These are the nightmare ransomware messages libraries, hospitals, and communities are seeing across the country. Whole municipalities and major state departments are seeing attacks. Mecklenburg County in Charlotte (NC), the city of Atlanta, and the Colorado Department of Transportation are recent victims. Public libraries in Spartanburg County (SC), St. Louis (MO), and Brownsburg (IN) have also fallen prey.

Reaching for Memories: Expanding Services and Programming to Patrons Living with Alzheimer’s Disease

Alzheimer’s disease has personally affected millions of Americans and their families. Someone you know has likely suffered from Alzheimer’s disease or will in the future. Whether having served as a caretaker, provided monetary support, or offered comfort and guidance to those in need, your life will be touched by Alzheimer’s. Libraries are uniquely able to provide essential support and services to patrons living with memory loss and their caretakers.

Many Hands Make for Better Work: Enhancing the Library with Entry-Level Workers

My first library job was working as a page in a mid-sized public library. At that time pages had three main duties- check books in, shelve them, and shelf-read the shelves. There were odd jobs we’d occasionally do, but by-and-large those three tasks comprised the job. Years later, now with a master’s degree and in my first professional librarian position, I found myself in an academic library with a similar structure. Now called student aides, this entry level position had a core set of duties though this time they also included staffing the circulation desk and performing other additional duties. However, over the past three years, the Fulton Library at Utah Valley University has expanded the way it uses student workers with great success. Originally working almost entirely in the Circulation department, the student aides’ jobs were expanded first to include Technical Services, and following that success, to other departments as well. Looking back to my time at a public library, I believe many public libraries could profit from a similar expansion. How this evolved at Fulton Library may help you to integrate entry-level positions to new locations in your own library.

Bullet Journaling: Putting Pen to Paper

To-do lists that don’t get done. Perfect planners that go untouched for days or months at a time. Important information jotted on scraps of paper and promptly misplaced. Notes-to-self that are incomprehensible. If that describes your current organization system, it might be time for you to try Bullet Journaling. This latest trend in organization and planning is an immersive experience that combines productivity and mindfulness to help you discover the optimum system that works best for you. The best thing about it? Anyone can pick up a pen and paper and get started right away.

Innovation Revolution at Gwinnett County Library

Getting out into the community, participating and partnering with other organizations and institutions, requires considerable staff time. As you’ll read later in this article, the reward is most definitely worth the effort. But finding that staff time is not easy, and some libraries will need to get inventive in order to allocate scarce staff resources efficiently.

Feature Article

Observation, Orientation, Decision, Action Applying the OODA Loop Concept to Libraries

As we know, technology continues to redefine how we perceive the communities in which we participate. The perils and promises of machine learning shape our world around us in knowable ways. Social media allows us to participate at arm’s length as never before. It has transformed how we form and nurture our affinity groups so that we experience increasingly more closed systems that reluctantly absorb outside information. The world has become more entropic and arguably less connected to traditional institutions because of social media’s absorbing and disruptive influences. It has become hard for public institutions such as libraries to build upon traditional patron allegiances and support, and more perilous to depend solely on them. Moreover, in our attempts to nurture these allegiances, we struggle to comprehend the directions of change in our environment. Is it any wonder our pursuits often seem an endless cycle of chasing new purpose and self-justification while lurching toward new ideas that sometimes seem ill suited to our core principles?

Feature Article

Ready, Set, Negotiate! Preparing for Successful Contract Talks

The first day of contract negotiations is approaching and members of both teams are getting a little nervous. Will talks be smooth or disagreeable? Do both sides know what’s coming or are surprises in store? What is the best way to prepare for successful negotiations? Both sides can do plenty to come to the table prepared to create a contract that meets everyone’s needs.

Feature Article

Librarians, Meet Your Motherboard

Motherboards, CPUs, and RAM, oh my! In the twenty-first century, libraries are dependent on these easily confused or misidentified hardware components and terminologies. Modern information systems—ranging from library OPACs to electronic research databases—all require machines that have a motherboard beneath their shiny plastic hoods. Library skills, including Boolean searching and complex taxonomic classification, also rely on computer technology. Librarians regularly make expensive decisions about the hardware in their facilities, but it is easy to get tongue-tied by the acronyms and technical names for the hardware in these machines. A basic grasp of hardware components has the potential to greatly enhance our awareness of our information systems. Libraries can also save money by making informed technology decisions. It’s time we met our motherboards.

January/February Feature Article

Reflections on Gender Oppression and Libraries

During the past year, the public discourse on sexual harassment and gender-based abuse of power has shifted. Women’s marches, the social media #MeToo movement, and the public condemnation of high-profile individuals accused of sexual misconduct have disrupted the nation’s previously accepted complacency and led to demands for accountability. While the national focus on sexual harassment represents an elevated platform and increased visibility for (primarily white) women speaking out against gender oppression, it has yet to translate into a mass movement for pay equity, improved workplace conditions, increased access to childcare, reproductive freedom, and an end to violence against and exploitation of women. This is a case where the individual actions are receiving a lot of attention, but we are in danger of missing the deeper institutional and structural drivers of persistent and entrenched gender inequity.

January/February Feature Article

Civic Engagement through Community-Led Programming

In 2017, Seattle Public Library (SPL) staff spent the year exploring the social impact of mass incarceration in our city and country. This project marked the second year
that a civic topic was selected to explore through a series designed to empower and center communities throughout Seattle.1 The Criminal Justice Series leveraged traditional engagement techniques that reflect libraries’ “bread and butter” work of information sharing, awareness raising, and enrichment, including public programs, a social media campaign, art exhibit, and related booklists. What made it noteworthy as an instrument of civic engagement was that it relied on a community-led process that placed individuals who are directly affected by criminal justice at the center of program development while library staff played a supporting role.

January/February Feature Article

Social Justice Symposium for Teens

If you’ve worked with young people for just about any length of time, a teenager has likely shared something painful with you and you may have felt momentarily powerless to help them. I experienced a moment like that on an afternoon when I heard a small group of young teens in my library branch discussing police brutality. I sat down with the teens that day and I listened. They were furious, frustrated, and sad. Absorbing their words and their feelings, I felt those same emotions. I also felt helpless. Their pain was so large and I felt so small in that moment.

January/February Feature Article

Quiet Rebels at Brooklyn Public Library

This winter, Brooklyn Public Library partnered with Bard College to invite students who have faced multiple barriers to higher education to enroll in free, credit-bearing classes taught by Bard faculty at our Central Library. Recently, some of us got a chance to meet the new cohort of seventeen students over lunch. It was the students’ second day of classes. The students were excited or nervous (or both) and were talkative and appreciative of the library and how welcoming it was. They all seemed to share a readiness to jump into reading, discussing, and learning about new ideas, and developing and expanding upon their own. This is a group, like other groups of college students, where lifelong friendships are bound to form.

November December 2017 Public Libraries Feature Article Header

Project Outcome Results in Action

PLA commissioned ORS Impact to interview participating libraries and community stakeholders to create five success case studies for its performance measurement initiative, Project Outcome (PO). PO is a free online toolkit designed to help public libraries understand and share the impact of essential library programs and services by providing simple surveys and an easy-to-use process for measuring and analyzing outcomes. What PLA learned from the case studies is that, even with limited survey responses, libraries are able to leverage their outcome data into actionable results. By using Project Outcome surveys, libraries are tracking their impact across time; improving and expanding programs and services to meet community needs; supporting new and deepen- ing existing partnerships; and increasing library championship.

November December 2017 Public Libraries Feature Article Header

Visual Merchandising – Applying Bookstore Insights to Public Library Collections

Looks at bookstore display ideas that can be implemented in libraries.