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Communication and Conflict Resolution at the Library

About a month ago, I attended a conflict resolution workshop hosted by the National Conflict Resolution Center. I went in with the idea that I would learn skills that would help me deal with difficult customers. I mean, who else would I have conflicts with? Little did I know that the workshop would prove valuable in every aspect of my life, professional and personal.

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New York Public Library’s #ReadingIsLit Campaign

The New York Public Library (NYPL) is taking advantage of summer reading to push their #ReadingIsLit campaign with HBO. The partnership celebrates the written word and encourages people to “read, talk about, and enjoy all things literary.” In a time when TV shows based on books are seeing great popularity, the timing couldn’t be better.

person speaking into a phone microphone

New Expectations for Search Functionality Bring Challenges

In the past few weeks I’ve come across two articles that predict the imminent rise of voice-searching as the preferred method to seek information. My immediate reaction was a sinking feeling of discouragement when I consider how clunky searching for library materials already feels, let alone how it would feel if this new expectation comes […]

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The Growler

We have all experienced the public’s perception that libraries are quiet peaceful places, in which staff merely sit around and read.  This idyllic image is frequently presumed about my library as we are relatively small and rural.  Although we have had some significant incidents, such as the elderly gentlemen who drove his car six feet into our building, these are infrequent and we are thankful that we do not often experiences the challenges that some of our more urban colleagues face daily. Still, we are not immune.

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Feeding the Body and the Mind – Library Summer Feeding Programs

What was once a fledgling experiment taking place in a few public libraries across the country has now become a mainstream success. Through summer feeding programs, public libraries are finding new ways to serve and engage their communities, while also contributing to the fight to end food insecurity, and pulling new audiences into their libraries.

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Rare Book Thefts Among Us

So, while investigations are quietly underway for recent thefts, what about unsolved book mysteries from 20, 30, 40 or 80 years ago? We can only speculate what public treasures are waiting to be discovered in hidden safes, basements, trunks and cardboard boxes around the world.

illustration of teens in a circle at desks

Educating Tweens/Teens about Substance Use

By: Lydia N. Collins, Consumer Health Coordinator, NNLM Middle Atlantic Region, University of Pittsburgh, Health Sciences Library System, Pittsburgh, PA  Historically, public libraries exist within communities and work to support, improve and sustain the individuals who live in their neighborhoods. The ultimate goal of all public libraries is to help build capacity for individuals in […]

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Winner Selected in PL Readers’ Choice Contest

The winner of the Readers Choice vote for the Honorable Mention award is Kyra Hahn, for her article, “Public Service Loan Forgiveness – The Struggle to Qualify is Real.”

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Five Recommended Pop-Culture Podcasts

I am surprised how much I like podcasts. I was never a fan of audiobooks, and therefore thought I would never get into podcasts either. And, if you are anything like me, constantly short on time, podcasts will keep you up to date and informed, all on your schedule.

yield road sign that says net neutrality background of small white padlocks

Net Neutrality is Dead. For Now.

While this is a huge change that could endanger equal access to the internet, the American Library Association (and other organizations) continue to press for a restoration of Net Neutrality laws.

Binder label that says GDPR Compliance on top of papers that say regulations

GDPR and American Public Libraries

You may be asking yourself, “What in the world does this have to do with me, isn’t this just a EU regulation?” Well, yes and no. GDPR effects any business that handles the personal data of someone living in the EU. As we all know, the internet is worldwide. Many businesses have customers living not only in Europe, but the United States, Australia, Brazil, etc. GDPR requires companies to change how they collect, store, and share customers’ information.

First place ribbon

Article on RA Services to the Grieving Wins First Place in PL Contest

Congratulations to our first place winner ($500) Nicolette Warisse Sosulski, for her article “Excuse Me, Is There a Loss Section?-Readers Advisory to the Grieving and Bereaved.” 

computer keyboard with one key GDPR in blue with the date 25/05/18 and an image of a lock

The General Data Protection Regulation and U.S. Public Libraries

The General Data Protection Regulation (GDPR) is a European-Union (EU) wide regulation that unifies European data privacy laws and also codifies the personal data protection rights of residents. It was enacted to provide European citizens with full control over the data that is collected and stored about them.

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In Practice: Civility

In other blog posts I have expressed my beliefs that especially in today’s world, civility is imperative.  I have also expressed a belief that librarians have a responsibility to lead tolerance.  In response to these expressed beliefs some have challenged civility is a silencing tool of oppression and that tolerance is an unacceptable dodge of acceptance.  I believe these responses indicate experiences in which civility or tolerance have not been practiced.

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New Job? New Library? What Do You Wish You Knew?

Reading a job description and researching a library doesn’t tell you everything you need to know when you begin a first job. What do you wish you knew?