A Publication of the Public Library Association Public Libraries Online

July/August 2011Volume 51, No. 4

Chest Deep in Southern Literature: A Conversation with Daniel Woodrell

Acclaimed author Daniel Woodrell has enjoyed a critical resurgence of late. Esquire magazine dubbed him the “most overlooked great novelist in America” and the success of the film adaptation of his novel Winter’s Bone introduced him to a larger audience. Woodrell has written eight novels, won the PEN USA Award for Fiction, and been nominated for an Edgar Award. His latest book, an anthology of short stories titled The Outlaw Album, will be published in mid-October. He spoke to Public Libraries via telephone on September 12th, 2011.

New Product News – July/August 2011

Tutor.com To Go Is Mobile Companion to Tutor.com It seems that we can do just about everything from our phones these days. But until now you couldn’t work with a tutor to finish a homework assignment or polish a resume. Now your patrons can do that and a whole lot more. Tutor.com To Go empowers […]

PAWS for Reading: North Carolina Libraries Go to the Dogs

Why would you want a Paws for Reading program in your library, you might ask? Hickory (N.C.) Public Library (HPL) has had a Paws for Reading program since 2006. That summer the theme for its summer reading program was Paws to Read, featuring the popular Ike LaRue series of children’s books by Mark Teague. When […]

How to Hire Delightful Employees: Role Play Has a Role

Responding to a new emphasis on customer service, managers at the Johnson County (Kans.) Library (JCL) devised new methods for hiring all levels of public services staff, systemwide. We’ve used this new approach since December 2009, and it has brought greater insight to our hiring process. Being delightful is now a goal for our employees, […]

Choose Civility: Public Libraries Take Center Stage

Duly impressed by the scores of vehicles she’d seen sporting “Choose Civility” car magnets, my new neighbor recently asked, “What, exactly, is Choose Civility?” As I happily explained it to her, I was thrilled to learn that she already knew that Howard County (Md.) Library System (HCLS) was somehow involved (see figure 1). Her real […]

Talking the E-Book Talk and Walking the E-Content Walk

Ah, ALA Annual Conference: the heat, the rain, the gumbo and po’boys (after all, it was in New Orleans this year), the lovely Libraryland conversations, and camaraderie! Amid all of that, people were hungry to hear and talk about what is happening—and will be happening—with libraries and e-content access, particularly e-books. David: So e-books are […]

It’s Easy to be Above Average

Okay, okay, let’s just get it out there. I love libraries, my family, sometimes running and biking; but my passion over the years slowly has become leadership development and coaching. I have used myself as a guinea pig and have tried out the techniques of hundreds of self-help and business books over my three-decade-long career. […]