Managing vendor relationships can be an uncomfortable task for some library staff. Given the general collaborative nature of library staff, working with vendors can feel competitive and unnatural. In my current position, I manage e-content for a public library system where vendors are my allies in helping my library better serve the community. Based on my experience, here are some tips for making the most in working with vendors.
Posts Tagged ‘business intelligence’
Big data is everywhere and patrons are increasingly turning to libraries to learn not only what it is, but how it can help their businesses. And just as businesses use big data to target their customers and generate more sales, the Brooklyn Public Library (BPL) saw an opportunity to better determine how to best deliver relevant content to its users by implementing big data. Their experience is one that could well help other public libraries leverage all their data to best serve patron needs.