About a month ago, I attended a conflict resolution workshop hosted by the National Conflict Resolution Center. I went in with the idea that I would learn skills that would help me deal with difficult customers. I mean, who else would I have conflicts with? Little did I know that the workshop would prove valuable in every aspect of my life, professional and personal.
Ten Essential Qualities for Success: A New Cataloging Librarian's Guide from a Supervisor's Perspective
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