A Publication of the Public Library Association Public Libraries Online

Posts Tagged ‘empathy’

illustration of hand holding magnifying glass

User Experience: Start Small, Think Big

Simple incremental steps go a long way to effect change. Start with a new voicemail message or venture out from behind the desk to help patrons on the floor. Try something new. If it doesn’t work, try something else. There are no mistakes!

Reference librarian and patron

Advice vs. Counsel

I’ve been thinking a lot, lately, about the traditional old reference interview. Yes, we seldom talk about reference practices and services anymore, even though we (mostly) agree that it is still a vital and fundamental library service.

Exercises in Empathy

The web always has its eye on the future, but online culture is not immune to nostalgia. The last few months have seen several attempts to revive a fascination for the dial-up age. A pair of French artists launched windows93.net, a tongue-in-cheek homage to early browsers filtered through a seriously absurdist sense of humor. Writer Paul Ford launched tilde.club, an ASCII-laden throwback to spaces like GeoCities and the communal webring culture that eventually became the blogging world we know today. Sprinkle in a generous dose of animated GIFs, and it’s like we’re on AOL all over again.