A Publication of the Public Library Association Public Libraries Online

Posts Tagged ‘job satisfaction’

Crafting Your Career

So often we get stuck in our current jobs, not knowing how to progress. And, if you do want to make a career shift, how do you go about doing so?

Feature Article

Low-Hanging Fruit: Learning How to Improve Customer Service, Staff Communication, and Job Satisfaction with Process Improvement

Process improvement has become an axiom in the business world recently. Discussions of process improvement methodologies such as Six Sigma and Lean have become commonplace in both business and public service board rooms. In 2014, the Pierce County (WA) Library System (PCLS) began conducting something of an experiment, working to discover if it is possible for a midsize public library without the resources of General Electric or Toyota to implement process improvement techniques in a real-world environment. We are, at present, about halfway through the work of our first process improvement team, but we’ve already begun to see exciting results.