A Publication of the Public Library Association Public Libraries Online

Posts Tagged ‘library service’

data graph in hand

Inputs, Outputs, and Outcomes – Oh My!

Measuring outputs to evaluate library success is only one way of demonstrating effectiveness. To tell the story of how your library changes lives, look to outcome-based measurement.

stick figures holding hands

Free Library of Philadelphia Building Inspiration Initiative— An Innovative Model of Library Service

The Free Public Library of Philadelphia (FLP) recently announced a major initiative for renovation and expansion of select library structures, community outreach, and partnerships, funded in part with a major grant from the William Penn foundation. This initiative is worth taking a look at for at least two reasons: it will be an innovative model for library service and is an example of strategic funding.

information desk at library

Big Impact Personal Library Service

How do public libraries ensure that people facing life situations receive the amount of help and the level of personal assistance they need? Assisting patrons with online forms, job applications, along with being there to provide assistance for those with mobility or cognitive challenges—all requires extra staff time and patience, and usually in a busy library setting.