A Publication of the Public Library Association Public Libraries Online

Posts Tagged ‘staff training’

Feature Article

Low-Hanging Fruit: Learning How to Improve Customer Service, Staff Communication, and Job Satisfaction with Process Improvement

Process improvement has become an axiom in the business world recently. Discussions of process improvement methodologies such as Six Sigma and Lean have become commonplace in both business and public service board rooms. In 2014, the Pierce County (WA) Library System (PCLS) began conducting something of an experiment, working to discover if it is possible for a midsize public library without the resources of General Electric or Toyota to implement process improvement techniques in a real-world environment. We are, at present, about halfway through the work of our first process improvement team, but we’ve already begun to see exciting results.

question marks

To Join, Or Not To Join

As someone who is, relatively speaking, a newcomer to working in a library, I have vacillated about whether or not I would like to join a proper library association. There are many things to consider.

Writing

Getting Your Proposals Passed: How to Create Strong Technology Proposals

If you’ve never written a proposal, be prepared, you’ll probably be tasked with writing one at some point in your career. And if you’re able to skirt by the next 30 years without writing one, you’re probably doing something wrong.

Thanksgiving

How Is a Library Open House Like a Thanksgiving Dinner?

No football, no parades, but maybe a turkey coma. What do these seemingly dissimilar events really have in common?

security cameras

Library Security is Everybody’s Job

Public libraries are reflections of their communities. This sometimes can include the uglier side of the public, like disruptive behavior, vandalism, or other criminal acts. How can we ensure our libraries are welcoming places?

punching

Smash the Status Quo! Rejuvenating Your Library

Let’s face it—we all get frustrated at work from time to time. Whether it is because we have been denied (or delayed) approval to launch a project we feel would benefit our library, or just dealing with the many layers of bureaucracy. At times it can be easy to throw your hands up and say “whatever” instead of remaining upbeat.

virtual meeting

A Free Virtual Conference for Librarians? It’s On!

My colleague and I hosted Library OnConference, a virtual conference held completely on Google Hangouts for librarians throughout the country. How did this come about and would we do it again? And how can you host your own conference?

game

Games, Games, and More Games – Experiencing Gen Con as a Librarian

Every year gaming geeks of all shapes and sizes travel to Indianapolis to participate in Gen Con, a 4-day table-top gaming extravaganza. Gamers are able to participate in all sorts of tournaments as well as playtest a variety of role-playing, strategy, miniature, and collectible card games.

homeless

A Little Extra Help – Why Public Libraries Need Social Workers

This past May, the D.C. Public Library hired a social worker to help improve outcomes for homeless patrons. Great idea, right? You might even say it’s a no-brainer. So why aren’t more public libraries doing the same?

Color Pencils

Who Knew? What They Don’t Teach You in Library School

A few days ago, another librarian and I spent an agonizing forty minutes trying to follow the impossible directions for assembling a desk chair. We had both approached the topic thinking it would be a quick and easy task and we’d soon be back to our ‘normal’ work. We ultimately assembled the chair, but with […]

Rfid-in-books

More on RFID in the Library

You thought putting in RFID tags was fun? Wait until you actually turn on the gates. That’s when the real adventure starts!

woman helping senior citizen

Making an Attitudinal Change to Disabilities

One of the library buttons pinned on my office wallboard conveys a simple truth: “Attitudes are the real disability.” My original plan this month was to write about “Outreach to People with Disabilities.” Yet that subject was soon replaced by a topic that preempts and precedes the concept of disability outreach: attitudinal barriers to library […]

Rfid-in-books

RFID – The People Side of Implementing a New Technology

As with every new product or service in a library, challenges occur. With getting an RFID system, there’s plenty of need for that!

Summer Reading

Summer Slump

You’ve heard of “summer slide” with children and their reading levels. But let’s talk about summer slump when your staff are exhausted and can barely go on, but summer programs are just beginning.

keyboard

Bridging the Digital Divide in Your Library Staff

If you don’t make technology training an embedded practice, chances are training will be haphazard.