Ever stop to think about what a “human resource” really is? Your library runs on them! And it’s the human resources director’s job to negotiate the tricky task of keeping all employees, managers, and the government happy with each other.
Posts Tagged ‘staff’
Incorporate Seasonal Employees and Volunteers for Efficient Library Staffing
In this post (the second in a series) I am focusing on communication via the book Difficult Conversations: How to Discuss what Matters Most by Stone, Patton, and Heen. The authors do an incredible job of breaking down the elements of difficult conversations and offer some very practical steps on how to approach all types […]
What can libraries learn about customer service and reader’s advisory from record stores? Enhance the library experience through a passionate, knowledgeable staff and a creative, playful approach to reader’s advisory.
If you’re looking for a place to read and share great library stories, Gina Sheridan has you covered with her Tumblr, I work at a public library.