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Posts Tagged ‘assessing reference services’

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Rebranding Reference

No matter what you may hear, reference isn’t dead. It sure looks a whole lot different than it did ten, twenty or fifty years ago but I assure you it is alive and well. Next to material circulation, I believe reference help is the most popular library service. If you don’t believe me it’s because […]

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A Roving Reference Assessment in Teen Services

Over the course of one month, staff members of the Chattanooga Public Library recorded every reference transaction made, using a free one-month trial on Gimlet, to help determine if removing the traditional information desk made a difference or not.