There has been a great deal of interest in public libraries’ involvement in e-government—the providing of access to and assistance with federal, state, and local government websites, forms, and programs. Another area that libraries have been exploring is that of digital outreach concerning how libraries are using their websites and mobile technology such as apps to reach their services beyond the library walls. This study is concerned with the overlap of these two growing areas of public librarianship and examines public libraries’ assistance with federal and state e-government through their websites with links to state and federal websites, information about e-government, and the supplying of state and federal e-government forms such as tax forms. Are public libraries offering access to e-government through their websites? If so, what are they offering and are some libraries more likely to offer e-government on their websites than other libraries?
Posts Tagged ‘e-government’
Public librarians now assist many patrons with federal, state, and local government agencies’ services that have moved almost exclusively online––with increases in online services occurring since the passage of the E-Government Act of 2002.1 Persons with limited or no Internet access, or persons who need assistance using technology or understanding and reading forms, rely on […]