What would you do if an employee requested to use a service animal at work? The Manatee County Public Library System in Florida learned firsthand how to handle the situation when long time library staffer Terri Simon requested to bring her service dog, Mister, to work. Simon, who has a hearing impairment, relies on Mister to alert her to sounds of which she would otherwise be unaware. At work, this means notification beeps from the computer, patrons speaking to her when her back is turned, and other important sounds. These noises prompt Mister to rub against Simon’s leg to indicate there is something that needs her attention. Simon knew a service dog would improve her work performance, but it also brought novel challenges for the library.