“That’s okay, we’re all learning. Let’s see if we can figure this out together.” Starting with this message creates a safe space for the patron, and helps to manage their expectations. Moreover, it shows that it’s okay not to know everything—technology is an arena in which we all need to explore and problem-solve.
Posts Tagged ‘teaching digital literacy public library’
Digital literacy initiatives within local libraries are imperative to helping our patrons create and upload resumes, sign up and use email to communicate with friends and family, download an app to get a ride to the airport, create and edit a presentation to share at work, search for a new doctor online, create a movie to complete a school project, communicate with a computer technician when their device has issues, and so much more.