Helping Patrons Navigate Online Banking

In the old days, doing just about anything with your money—getting cash, looking up an old statement, depositing a check—meant visiting a brick-and-mortar bank. These days, cash mostly comes from ATMs, looking up a statement is as easy as logging onto the computer, and anyone who can take a photo with a mobile phone can deposit a check. But as efficient as they are, some of these technological advances have left some populations behind: people who are older, don’t have bank accounts, are less educated, or earn less money are likely to lack the necessary computer skills to use mobile banking.