Courage to Evolve

Recently, we hosted visitors from a public library in Texas. The library director,
the mayor, and their finance officer toured several of our libraries and spent
time talking with our team members. After asking us some thoughtful, probing
questions about the philosophical underpinnings of our services, the mayor noted,
“You need to come up with a new noun. My image of what a traditional library looks
like has just been challenged, and what you are doing here is not a library—it is something
else. It is intriguing and challenging, and I want to spend time here, but what you
are doing needs a new name.” I challenged him to help us invent a better descriptor.