Project Outcome Results in Action

PLA commissioned ORS Impact to interview participating libraries and community stakeholders to create five success case studies for its performance measurement initiative, Project Outcome (PO). PO is a free online toolkit designed to help public libraries understand and share the impact of essential library programs and services by providing simple surveys and an easy-to-use process for measuring and analyzing outcomes. What PLA learned from the case studies is that, even with limited survey responses, libraries are able to leverage their outcome data into actionable results. By using Project Outcome surveys, libraries are tracking their impact across time; improving and expanding programs and services to meet community needs; supporting new and deepen- ing existing partnerships; and increasing library championship.