Tech Services Departments are Changing

My first crisis in charge of a public library’s technical services was not an inter-departmental revolt against the new guy. It wasn’t passive-aggressive undermining, which can happen when the boss is the youngest person in the department. It wasn’t even learning a new ILS or mixing up someone’s name (it only happened once and I apologized). The first crisis was actually an opportunity to make my first major decision on the future of my department. My first crisis was a retirement.