A Publication of the Public Library Association Public Libraries Online

July/August 2018

Constructive Confrontation: Being Decisive Rather than Nice

After a training presentation on dealing with challenging patrons, a young woman who works in our youth services department asked me, “How should I respond when a man says to me, ‘I’m glad I brought my library card today because I’m checking you out?’” Interesting question: I suppose it depends on the context. If she didn’t mind the comment, then fine. If, however, she found the situation frightening or she felt offended, I suggested that she tell him how what he said made her feel. She needn’t smile or worry about hurting his feelings. Being nice about it will only get her more of the same sort of comments.

Ransomware at the Library: Time to Boost Your Cybersecurity

Your computer has been locked! Computer blocked! Your personal files are encrypted! Oops your personal files are encrypted! These are the nightmare ransomware messages libraries, hospitals, and communities are seeing across the country. Whole municipalities and major state departments are seeing attacks. Mecklenburg County in Charlotte (NC), the city of Atlanta, and the Colorado Department of Transportation are recent victims. Public libraries in Spartanburg County (SC), St. Louis (MO), and Brownsburg (IN) have also fallen prey.

Reaching for Memories: Expanding Services and Programming to Patrons Living with Alzheimer’s Disease

Alzheimer’s disease has personally affected millions of Americans and their families. Someone you know has likely suffered from Alzheimer’s disease or will in the future. Whether having served as a caretaker, provided monetary support, or offered comfort and guidance to those in need, your life will be touched by Alzheimer’s. Libraries are uniquely able to provide essential support and services to patrons living with memory loss and their caretakers.

Journey to a Makerspace

When the primary focus of our school districts became reading and math scores, art and STEM classes were the first to get cut from the daily curriculum. My library saw this as an opportunity to provide supplemental programming to fill this gap. In fall 2016, the Zion-Benton (IL) Library District (ZBLD) opened the Sandbox makerspace for patrons of all ages to create masterpieces, explore new things, and do something amazing. ZBLD is comprised of three communities in the Northeast corner of Illinois. We serve a diverse working-class population. Our mission is simply to broaden horizons and expose patrons to the universe of knowledge and ideas for discovery, enrichment, and lifelong learning.

Successful Beginnings

When I was asked to stand for election as PLA president, I remarked that I had never served on the PLA board and maybe that would be a barrier to serving. The nominating committee representative reminded me that I had served on other boards and certainly knew what might be expected. Had I ever led a meeting? Well, yes, many. Then there will be no problem, was the answer. Having served on PLA committees, I understood the organization, which should be helpful. So I ran. I appreciate being elected—thank you all who voted for me. Little did I know that I would be joining a group of some of the finest library superheroes I have ever known and would be dedicating my time, this new start, to a wonderful team experience.