Do community members rush into your library, grab a few items, and leave, or do they view spending time there as time well spent? The answer to that question may determine whether you are participating in the experience economy, as described by Joe Pine in his and co-author James Gilmore’s now-famous work, “The Experience Economy.”
Posts Tagged ‘inclusive public spaces’
In Episode 10, we talk to Sarah Lawton, Neighborhood Library Supervisor, Madison (WI) Public Library and Tariq Saqqaf, Neighborhood Resource Coordinator, City of Madison, Office of the Mayor, about how libraries can address racial disparities and create more inclusive public spaces. The Madison (Wis.) Public Library is working with local government to establish racial equity and social justice as core principles in all decisions, policies, and services. We discuss this model which focuses on dismantling structural barriers to equity through both an “equity impact tool” and participation on Neighborhood Resource Teams (action groups that support communities in identifying and addressing community needs). Recorded live at PLA2016 Conference in Denver.