Patron bashing—i.e. venting, ruminating, gossiping—might be the greatest failure when it comes to customer service and perhaps the greatest barrier to excellent customer service in libraries. It creates a toxic, negative environment that stunts innovation, wastes time, and waters down service. If that isn’t bad enough, patron bashing is a drain on our mental and organizational health.
Posts Tagged ‘serving diverse patrons’
The January/February 2016 issue of Public Libraries will focus on Diversity as it relates to public libraries, public library services and collections, and public librarians. We’re looking for feature articles and shorter opinion pieces on that subject. Take advantage of this opportunity to share your ideas or programming, or your library’s successes, with colleagues across the country. Your article can focus on any type of diversity efforts, examples include: