Examining the personal and environmental effects of change to better understand it.
Posts Tagged ‘staff morale’
Let’s start with a gross generalization: Libraries as an institution seem to prefer conformity within our organizations; but librarians as a profession also strive to counter conformity. We cater our services to various nonconformists, and provide service to those who want to learn something new on taboo topics, or to have access to materials they may have been denied elsewhere. We will fight to the death for the rights we all have to express ourselves, and privacy is very important to us. But as a profession, we shy away from change. Even the most forward thinking librarians can be afraid to rock the boat. Let’s face it, we embrace the rules.
It is the leader’s responsibility to guide the organizational conversation to improve its internal and external performance. This means that when you speak with an employee he/she should be able to tell you the mission, strategy, and goals of the library and be able to talk about their role within the organization. Surely you’ve heard the story of the NASA janitor who said his job was to “send people to the moon.” Everyone has a role, and the intentionality of a conversation can lead to real breakthroughs. How can we be intentional in our conversations at work?
What can libraries learn about customer service and reader’s advisory from record stores? Enhance the library experience through a passionate, knowledgeable staff and a creative, playful approach to reader’s advisory.
“The Millennials are coming! The Millennials are coming!” Perhaps you heard the hue and cry? Since the early 2000s, market research about the Millennials—also referred to as either the Next Generation, the Echo Boomers, the Y Generation, or the Generation Why?—has filled business and professional magazines, in print and online, delineating who they are, what they believe, how to manage them, and, most importantly, how to survive their incursion. These individuals, who were born in the early 80s to 2000—depending on which source I consulted—are further divided into the Digital Immigrants (those who learned technology at some point early in their lives), the Digital Natives (who since birth never knew a day without technology and social media), and the Millennials’ most recent members—as of yet not nicknamed—who know only smartphones, mobile apps, and who live in the iCloud.
For this first blog post I want to focus on the issue of building trust. Lencioni addresses this in his book The Advantage: Why Organizational Health Trumps Everything Else in Business. According to Lencioni, before you can get healthy as an organization, you need to establish a strong team. To establish a strong team, you must establish trust.
Over the past few years, the Miami-Dade Public Library has faced the brutal reality of continually decreased funding in a time when more and more citizens have been utilizing the library.
To be honest, insurance was not something I really thought much about. Of course I held personal insurance (home, auto, etc.), but for the library? I recognized the importance of the library having a basic liability policy.
No football, no parades, but maybe a turkey coma. What do these seemingly dissimilar events really have in common?
Let’s face it—we all get frustrated at work from time to time. Whether it is because we have been denied (or delayed) approval to launch a project we feel would benefit our library, or just dealing with the many layers of bureaucracy. At times it can be easy to throw your hands up and say “whatever” instead of remaining upbeat.
It’s deceiving, the library world. After a recent tour of my public library, an individual stated, “I had no idea how much work you guys do.”
You’ve heard of “summer slide” with children and their reading levels. But let’s talk about summer slump when your staff are exhausted and can barely go on, but summer programs are just beginning.