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Kathleen Hughes Author Archive

Email: khughes@ala.org   Website: http://ala.org/  

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FYI Podcast Episode: Brooklyn Public Library – Library Card Access Study

In this episode we talk with Amy Mikel, Director of Customer Experience at the Brooklyn Public Library (BPL). Amy shares the catalyst for the BPL’s Cardholder Signup Practices study—the Books Unbanned initiative—and how it spurred BPL’s curiosity to examine library access. She also share’s the study’s objectives and key findings, shedding light on the challenges of ensuring equitable access, particularly for marginalized communities, and provides actionable recommendations.