Kathleen Hughes Author Archive
Email: khughes@ala.org Website: http://ala.org/
New FYI Podcast! Navigating Difficult Situations in Public Libraries
In this episode, we focus on how libraries can manage crises through trauma-informed de-escalation techniques. Dr. Margaret Ann Paauw shares strategies from her upcoming book to help library staff address challenging situations, support patrons experiencing trauma, and protect staff well-being by recognizing and preventing burnout.
