A Publication of the Public Library Association Public Libraries Online

Lauren Stara Author Archive

Email: lauren.stara@gmail.com   Twitter: @@lstara

Lauren Stara is an architect and a librarian, specializing in library building design. She currently holds the position of Library Building Specialist for the Massachusetts Board of Library Commissioners. Her past library experience includes everything from front desk clerk to director in public libraries, as well as adjunct instructor for library education.

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User Experience: Start Small, Think Big

Simple incremental steps go a long way to effect change. Start with a new voicemail message or venture out from behind the desk to help patrons on the floor. Try something new. If it doesn’t work, try something else. There are no mistakes!