Posts Tagged ‘conflict resolution’
![illustration of two figures in disagreement](https://publiclibrariesonline.org/wp-content/uploads/2018/07/conflict-330x186.png)
Communication and Conflict Resolution at the Library
About a month ago, I attended a conflict resolution workshop hosted by the National Conflict Resolution Center. I went in with the idea that I would learn skills that would help me deal with difficult customers. I mean, who else would I have conflicts with? Little did I know that the workshop would prove valuable in every aspect of my life, professional and personal.