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Posts Tagged ‘customer experience’

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Identifying Your Library’s Users

We’ve been throwing the term “user experience” around, but we haven’t taken a look at exactly who the ‘U’ in UX is.

July/August 2015 column "Public Libraries"

The Wired Library – Tech Trends and Tension

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Read Romance, Fight Patriarchy – a Reflection

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FYI Podcast Episode: Brooklyn Public Library – Library Card Access Study

Illustration of two people wearing purple and blue clothing. One person is standing and holding a book. The other person is sitting holding a laptop with the PLA 2024 Conference logo.

Better Prepared to Charge Forward After PLA 2024

Illustration of two people wearing purple and blue clothing. One person is standing and holding a book. The other person is sitting holding a laptop with the PLA 2024 Conference logo.

Gamifying Outreach & Building Community at PLA 2024

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Houseplants in the Library – Beautiful and Educational


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