More Choices, More Decisions: Evaluating eContent

As new eContent vendors explode on the market, looking at the direct and indirect costs of digital services are critical. More and more options are emerging in the realm of digital services for public libraries. As our choices increase with new offerings, we must continually evaluate our existing digital services even as we explore other opportunities. Cost is king, so let’s break down all of the expense associated with any digital service, including indirect costs of staff time and training.