A Publication of the Public Library Association
Public Libraries
Online
☰ Menu
Blog
Administration & Leadership
Books
Cataloging & Technical Services
Collection Management
Equity, Diversity, Inclusion & Social Justice
Information Literacy & Library Instruction
Intellectual Freedom & Copyright
Marketing & Engagement
Programs & Services
Self-Care
Technology
Podcast
About
Magazine
Magazine Archives
Past Issues (Members only)
Subscribe
Facebook
Instagram
Posts Tagged ‘good customer service’
Improving your Library’s UX: Go On a Service Safari
Improving Your Library’s UX
We Are Here, and We Are Generally Pleasant
“I Was Just Wondering…”
Tackling Library Sacred Cows with Structured Debate
Customers or Patrons? How You Look at Your Library’s Users Affects Customer Service
A Facilitative Mindset: Five Steps to a Customer-Service Culture
Join our mailing list »
Recent Posts
An Oklahoma Public Library Makes its Case (and a Cup)
David Levithan and Jens Lekman On Love Songs And Being Trapped Inside A Wedding Cake
“Everybody Has A Language Story” – Martha Barnette On Her Wide-Ranging New Memoir
Library Workers are the Magic: Developing Leadership Potential at Public Libraries
Nonprofits Do Entrepreneurship Too!
Trending
Check Out a State Parks Pass at Indiana Libraries
Simple Steps to Starting a Seed Library
Community Centered: 23 Reasons Why Your Library Is the Most Important Place in Town