MARY JO FINCH is Director and AUTUMN SOLOMON is Associate Director of Westbank Community Library District in Austin (TX). Contact Mary Jo at email@example.com. Contact Autumn at firstname.lastname@example.org. Mary Jo is currently reading The Sweet Spot: How to Find Your Groove at Home and Work by Christine Carter. Autumn is currently reading Ungifted: Intelligence Redefined […]
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When I think of my grandmother, I remember the food she always had in her pantry: Honey Nut Cheerios, Ritz Crackers, Folgers coffee, Joy ice cream cones, and Tang. When I think of my own cupboards, I rarely have one consistent item. Sometimes I will purchase brand names and other times I will get the dollar store version. I like to try out different items, different brands, or buy whatever is on sale. This is not what companies like to hear. Millennials’ fickle trends, popular diets, and adventurous exploring do not provide a dependable customer base.
The Public Library Data Service (PLDS) annual survey is conducted by Counting Opinions (SQUIRE) Ltd. (CO) on behalf of the Public Library Association (PLA). This 2017 survey of public libraries from the United States and Canada captured fiscal year 2016 (FY2016) data on finances, resources, service usage, and technology. Each year PLDS includes a special section. This year the supplemental questions focused on young adult services.
Children who participate in canine-assisted reading programs are likely to develop confidence in their reading skills and find reading to be more enjoyable. While there has not yet been an extensive amount of data to be found to prove the effectiveness of children reading to therapy dogs at drop-in library programs, a research study conducted by the Davis Veterinary Medicine Extension at the University of California found that school children who read to therapy dogs on a regular basis improve their reading fluency by 12 percent. Studies that are available on canine-assisted library reading programs have found results for improvements in oral reading fluency and accuracy, along with significant increases in engaged reading time and significant improvements in reading skills, such as the ability to explain, describe, analyze, and infer.
Once per month, from September to May, program participants discuss literary powerhouses like Chaucer’s The Canterbury Tales and Garcia Marquez’s One Hundred Years of Solitude. The program is a collaboration between PRPLD, the English department at Colorado State University (CSU), and a local Fort Collins (CO) business, Wolverine Farm Letterpress & Publick House. Graduate students and faculty from the English department are our expert guides, providing background on the author, historical period, significance of the work, and thoughtful prompts for discussion. The program is drop-in and open to all community members.
“But, librarians aren’t teachers.” This was one of the first (and most common) comments I encountered when I began my research. “Degree-wise, yes. But,” I asked, “are they instructors?” Do most libraries (read this as librarians) have to walk someone through a process, whether it be how to download and use an app, reserve a book or a room, or access and use library databases? What about programs and classes? Most libraries today are offering a variety of choices to their adult communities: help with résumés, genealogy, technology. Name a topic, and some library in the United States is probably offering a class or program. Do these all count as teaching? Of course they do.
I often call public libraries the “people’s university” because as an institution, we serve anyone who comes through our doors with an interest in learning. The public library is a welcoming community space for people of all ages to gather, connect with one another, tinker and try new things, and cultivate new ideas. Whether people come to visit for business networking meetings, looking for research materials for school projects, grabbing popular movies, or learning how to download or stream digital media content, it’s hard to walk out of a library without learning something new.
As podcasts have further embedded themselves into popular culture, public libraries have become active producers of podcast content, through both workshops for patrons and library-hosted programs. At their base level, podcasts are an effective way of archiving library programs and making them accessible to patrons who are unable to attend. Yet many public libraries are pushing beyond merely recording author talks by producing shows that supplement existing programs, reflect the communities they serve, and engage patrons in a unique way. The following is just a sample of the many innovative ways public libraries employ podcasts.
In keeping with this issue’s theme of fantastic failures, we turned to some of our favorite authors to see how they had navigated disappointments in their own careers. Their sympathetic yet heartening responses are below.
Much has been written about the numerous benefits to be had from a failed experience at work. It’s widely thought of as a cliché in the business world to “embrace failure.” There are, to-date, eight TED Talks about learning from failure. Experts extol the virtues of analyzing mistakes in order to avoid repeating them. Many managers have procedures and policies in place that are designed to help their employees embrace failure in the name of positive change. And yet, denying failure and a reluctance to admit defeat are still the norm, from healthcare to politics, from giant corporations to small-town public libraries.
Patron bashing—i.e. venting, ruminating, gossiping—might be the greatest failure when it comes to customer service and perhaps the greatest barrier to excellent customer service in libraries. It creates a toxic, negative environment that stunts innovation, wastes time, and waters down service. If that isn’t bad enough, patron bashing is a drain on our mental and organizational health.
MATT SMITH is Collection Development Specialist at Kalamazoo (MI) Public Library. Contact Matt at email@example.com. Matt is currently reading The Fire This Time: A New Generation Speaks about Race edited by Jesmyn Ward. Hermann Hesse once wrote that “nothing in the world is more distasteful to a man than to take the path that leads to […]
KRISTY PASQUARIELLO is a Children’s Librarian at Wellesley (MA) Free Library. Contact Kristy at firstname.lastname@example.org. Kristy is currently reading My Diary from the Edge of the World by Jodi Lynn Anderson. When I first started working as a children’s librarian in a public library, I had grand plans for the successful programs I would run: charming storytime […]
Scrolling through my Twitter feed the afternoon after the election, I was surprised to see so many people tweeting that the results were in: Donald Trump had won the popular vote. It surprised me because earlier that morning I had heard on the radio that Hillary Clinton was pulling even further ahead of Trump. I did some fact-checking and it became clear: I had witnessed another example of the viral spread of fake news.