FYI Podcast Episode: Brooklyn Public Library – Library Card Access Study

In this episode, Kathleen Hughes, PLA, talks with Amy Mikel, Director of Customer Experience at the Brooklyn Public Library (BPL). Amy shares the catalyst for the BPL’s Cardholder Signup Practices study—the Books Unbanned initiative—and how it spurred BPL’s curiosity to examine library access. She also shares the study’s objectives and key findings, shedding light on the challenges of ensuring equitable access, particularly for marginalized communities. In addition, we discuss actionable recommendations for libraries based on the research, offering valuable insights for enhancing inclusivity and accessibility in library systems nationwide. Join us as we uncover the complexities of library access and explore ways to create more equitable opportunities for all.