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Brendan Dowling
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bdowling@ala.org
“Claims Returned” and Other Customer Service “Tails”
A Guide to Wiping the Egg Off Your Face
Get to Yes: Branding Public Library Customer Service
New Product News January/February 2015
New Product News – November/December 2014
Looking at the Future of Libraries
Feature: Innovation Expo: Create and Collaborate in Maryland
Re-Envisioning Public Libraries
Looking Forward to a Productive Year Ahead
Ask Me Why I Love My Job
Simple Steps to Starting a Seed Library
Mental Health Training in Public Libraries
It’s What Works: Outreach to Probationers and Parolees
Urban Youth and Public Libraries
Reaching Out: Library Services to the Developmentally Disabled
Adopt a Library
New Product News May/June 2014
Supporting Innovation in Education: Digital Curricula and the Public Library
Mentoring Gen-X Librarians
Learning from Librarians and Teens about YA Library Spaces
Creating Community through Community
Moving Toward Outcomes
Certain Experiences Carve Out Pieces of You: A Conversation with Kathleen Hale
A New Take on New Products – New Product News Jan/Feb 2014
Sensory-Enhanced Storytime at Douglas County Libraries: An Inclusive Program
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