Brendan Dowling Author Archive
Email: bdowling@ala.org
Project Outcome: Helping Libraries Capture Their Community Impact
Project Outcome is PLA’s latest field-driven initiative, helping libraries to capture their impact in the communities they serve. In 2013, libraries and researchers formed a task force with a mission to develop and test a simple set of outcome-based surveys for any library type to use when measuring the outcomes of their services and programs. Project Outcome builds on the task force’s work by providing resources and support to help any library set strategic goals, measure outcomes, communicate their findings, and successfully achieve their goals.
