A Publication of the Public Library Association

Brendan Dowling Author Archive

Using Superhero Comics to Teach Young Children Intellectual Property Concepts

On January 5, 2014, The Simpsons television series aired “Steal This Episode.” Homer Simpson discovers that he enjoys pirating movies […]

Project Outcome: Helping Libraries Capture Their Community Impact

Public Library Advocacy: An Evidence-Based Perspective on Sustainable Funding

Impact Survey: Measuring Your Library’s Impact

Comparing Notes A Conversation about Library Service to County Jails

Organizational Capacity and the Public Library (Featuring an Interview with Lexington (KY) Public Library Executive Director Ann Hammond)

Quiet in the Library: Working with Introverted Personalities

Public Libraries Magazine Column March/April 2015

It’s a Small World After All

Exercises in Empathy

Nourishing Bodies & Minds When School is Out: California’s Public Library Summer Meal Programs

The 2014 Public Library Data Service Statistical Report: Characteristics & Trends

E-Government in Public Libraries

New Product News March/April 2015

The ALA 2015 Book Award-Winners – A Reading List

Customers or Patrons? How You Look at Your Library’s Users Affects Customer Service

Low-Hanging Fruit: Learning How to Improve Customer Service, Staff Communication, and Job Satisfaction with Process Improvement

“Claims Returned” and Other Customer Service “Tails”

A Guide to Wiping the Egg Off Your Face

Get to Yes: Branding Public Library Customer Service

New Product News January/February 2015

New Product News – November/December 2014

Looking at the Future of Libraries

Feature: Innovation Expo: Create and Collaborate in Maryland

Re-Envisioning Public Libraries

Looking Forward to a Productive Year Ahead

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