A Publication of the Public Library Association Public Libraries Online

Brendan Dowling Author Archive

Email: bdowling@ala.org  

Public Libraries Magazine Column March/April 2015

Nourishing Bodies & Minds When School is Out: California’s Public Library Summer Meal Programs

Public Libraries Magazine Column March/April 2015

The 2014 Public Library Data Service Statistical Report: Characteristics & Trends

So Many Books Column Art

The ALA 2015 Book Award-Winners – A Reading List

Feature Article

Customers or Patrons? How You Look at Your Library’s Users Affects Customer Service

Feature Article

Low-Hanging Fruit: Learning How to Improve Customer Service, Staff Communication, and Job Satisfaction with Process Improvement

Feature Article

Get to Yes: Branding Public Library Customer Service

pl cover nov dec 2014

Looking at the Future of Libraries

pl cover nov dec 2014

Feature: Innovation Expo: Create and Collaborate in Maryland

pl cover nov dec 2014

Re-Envisioning Public Libraries

pl cover nov dec 2014

Mental Health Training in Public Libraries

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